Whether it be your home or your business, at Lynx Fire and Security we understand that the protection of your family or employees is key. Each of our systems are designed with the needs of the customer in mind and are maintained to guarantee that your space is always protected.

Our team of professional and experienced engineers are available 24 hours a day 365 days a year meaning that, no matter what happens, you can be assured that help is just a phone call away.

If you have any questions, or wish to arrange an engineer to conduct a service of a system, you can talk to a member of our office staff on 0800 998 1303 between 9am and 5pm any Monday to Friday (excluding bank holidays). If our office is closed, you can use the same number to get in contact with our on-call engineer via our out-of-hours service.

Pyronix Cloud App not working?

There are a few reasons why your Pyronix Cloud App may not be working - here are a few things that can cause this issue:

1) Changed your broadband router recently?
If you have the Pyronix Cloud and have changed your WiFi Router you will need to connect this to your alarm system - Follow the video below to reconnect:

PLEASE NOTE: The Wi-Fi module connects to your broadband via Wi-Fi (2.4Ghz channel 1 to 11 only).

2) Still using HomeControl+?
You will need to download the new app HomeControl2.0. Click here to see our Blog post of the new Pyronix HomeControl2.0 App - you'll find a video on how to Migrate from HomeControl+. If your phone says that 'access is denied' once adding your system, please call the office on 01536 517999 during opening hours and we can authorise this for you.

3) Do you have a new phone or smart device?
This will need authorising - please contact the office on 01536 517999 during opening hours.

4) Is there power to your router?
If your system uses your router to send signals for the App, double check that this still has power, along with any TP-Links (if applicable). 

If none of the above are the issue, please let us know.

My alarm system has lost power / I'm expecting a power outage ...

If your alarm has lost power unexpectedly or you have been notified of a scheduled power outage, click here for information on what to expect.

If you are using a mobile phone or tablet, please keep scrolling for more information for Existing Customers.

We are adding a new pet to our household ...

No problem - click here to read about how to incorporate pets into the design of your alarm system. 

What should I do if I've been burgled?

Although we never like to think about being subject to a buglary. If it does occur, being burgled can leave you feeling stressed and confused about what do. Click here for information about what to do in the event that your home is broken into.

What should I do if my neighbour's alarm is going off?

Follow the step on our blog post here to find out how to deal with a neighbour's alarm going off.

For more blog posts, head across to our Blog page.

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