Security System Maintenance & Emergency Call-out


At Lynx Fire and Security, we understand that the protection of your family or employees is pivotal. Each of our security systems are designed with the needs of the customer in mind and our  annual maintenance plans guarantee that your commercial or domestic space is always protected.

Our team of professional and experienced engineers are available 24/7 - meaning that, no matter what happens, you can be assured that help is just a phone call away.

If you have any questions, you can talk to a member of our office staff on 0800 998 1303 between 9am-5pm any Monday to Friday (excluding bank holidays). If our office is closed, you can use the same number to get in contact with our on-call engineer via our out-of-hours service.

Want to arrange a service?

Contact our  Service Department  between 9am and 4pm, Monday to Friday by telephone (0800 998 1303) to receive advice on the best time to arrange your appointment. Alternatively, click here to send a service request online and we will be in touch with the next available  appointment.

Is your Pyronix Cloud App not working?

There are a few reasons why your Pyronix Cloud App may not be working - here are a few things that can cause this issue:

1) Changed your broadband router recently?

If you have the Pyronix Cloud and have changed your Wi-Fi Router you will need to connect this to your alarm system - Follow the video below to reconnect:

2) Still using HomeControl+?

You will need to download the new HomeControl2.0 app. Our Blog post runs through all of the new changes that the Pyronix HomeControl2.0 App includes and is a comprehensive guide on its features - you'll even find a video on how to migrate from HomeControl+. If your phone says that 'access is denied' once adding your system, please call the office on 01536 517999 during opening hours and we can authorise this for you.

3) Do you have a new phone or smart device?

This will need to be authorised  - please contact the office on 01536 517999 during opening hours. We’d be happy to do this for you!

4) Is there power to your router?


If your system uses your router to send signals for the App, double check that this still has power, along with any TP-Links (if applicable). 

If you didn’t find the answer to your issue in our guidance above,  please contact us at your earliest convenience  and we will be happy to diagnose the issue for you!


My alarm system has lost power/I'm expecting a power outage

If your alarm has lost power unexpectedly or you have been notified of a scheduled power outage,  read our article - ‘Power Outages: How will they impact your intruder alarm system?’ - for information on what to expect and how to best prepare your security system.

If you are using a mobile phone or tablet, please keep scrolling for more information for Existing Customers.

If you are using a mobile phone or tablet, please keep scrolling for more information for Existing Customers.

We are adding a new pet to our household ...

No problem - click here to read about how to incorporate pets into the design of your alarm system. 

What should I do if I've been burgled?

Although we never like to think about being subject to a buglary. If it does occur, being burgled can leave you feeling stressed and confused about what do. Click here for information about what to do in the event that your home is broken into.

What should I do if my neighbour's alarm is going off?

Follow the step on our blog post here to find out how to deal with a neighbour's alarm going off.

For more blog posts, head across to our Blog page.

More Support and advice Services

Have a question?

I am happy to be contacted for marketing via email or phone | Privacy Policy

Enquire Now