Meet the Team

Salary: Dependant on experience

Location: Northamptonshire

Employment Type: Full-Time (5 days per week: Monday - Friday 08:00 – 17:00 with 30-minute lunch) + on-call evening and weekends (currently 1 in 6) paid in addition

Expected Start Date: ASAP

Department: Service / Maintenance

As a multi skilled security service engineer, you would need to have experience working on intruder alarms such as Galaxy, Scantronic, Castle/Pyronix and remote signalling equipment ie. Redcare, CSL / Dualcom to NSI or SSAIB standards.

Experience working with analogue & IP CCTV door entry /access control as well as fire alarms would be preferable.

You would be working predominantly on domestic and commercial intruder alarm systems in Northamptonshire and surrounding counties. Most sites are within 1hr travel from Kettering.

Key Responsibilities include:

• Carrying out onsite preventative maintenance visits
• Corrective maintenance and fault finding
• Completing jobsheets and paperwork
• Communicating with customers and office staff effectively
• On-call - Standby flat rate paid

A sign-written van with fuel card, mobile phone, tablet, uniform and power tools will be provided for business use.

A 5 year employment history check and security screening will need to be carried out.

Interested in joining our team? Contact us on [email protected] or 01536 517999

Salary: £15,000.00 - £15,600.00 per year

Location: Kettering - In Person

Employment Type: Fixed-Term (12 months), Part-Time (3 days per week: Monday, Wednesday, Friday, 09:00 – 17:00 with 30-minute lunch)

Department: Service / Maintenance

Overview:

Lynx Fire & Security is seeking a highly organised and proactive Service Administrator to join our team on a 12-month maternity cover contract. This part-time role (3 days per week: Monday, Wednesday, and Friday) is essential in ensuring the smooth scheduling of service visits and delivering excellent customer support. There is the possibility for the contract to be extended or made permanent depending on business needs and performance. The ideal candidate will be confident on the phone, comfortable managing email communications, and experienced in using Microsoft Outlook. Full training will be provided on our company-specific systems.

Key Responsibilities:

• Schedule service visits for customers based on incoming phone calls and emails.
• Manage and maintain the service calendar to ensure efficient engineer allocation.
• Send out service reminders to customers in line with company policy.
• Liaise with the Sales Department regarding the scheduling of upgrades and installations.
• Take payments from customers over the phone in a secure and professional manner.
• Provide exceptional customer service, handling enquiries professionally and courteously.
• Log customer requests accurately in the company’s service management software (full training provided).
• Liaise with engineers and other internal teams to ensure appointments run smoothly.
• Assist with general administrative duties within the service department as required.

Skills & Experience:

• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent verbal communication and telephone manner.
• Good written communication skills for email responses.
• Confident user of Microsoft Outlook (calendar, email, task management) and Microsoft Word.
• Proficient in typing.
• Ability to work in a fast-paced environment and handle multiple requests at once.
• Previous experience in the following is beneficial but not essential:
• scheduling, administration, or customer service.
• Handling card payments (training provided).
• Geographical knowledge of Northamptonshire and the surrounding counties.

Personal Attributes:

• Professional, friendly, and customer-focused.
• Reliable with strong attention to detail.
• Trustworthy and confident in handling customer payment information securely.
• Quick learner, especially with new software and systems.
• Able to work independently and as part of a team.

Additional Information:

• Training on company-specific systems and processes.
• Opportunity for the role to become permanent depending on performance and business requirements.
• Due to the nature of the industry, full security screening is required prior to employment (this includes 5 years employment history).

Benefits:

• Company Pension

Interested in joining our team? Contact us on [email protected] or 01536 517999
Ref Service Admin - Mat Cover 2026

Are you experienced in installing and servicing security and fire systems to NSI Gold and BAFE standards? Looking for a new career experience?

Get in touch today to discuss our vacancies - 01536 517999. Our office hours are 9am - 5pm Monday to Friday (excluding Bank Holidays).