FAQS

Take a look at our Areas Covered page to see the locations we cover. If you are still unsure, please contact us Via email [email protected] or give us a call on 0800 998 1303

Absolutely – we will just require some information about your property and security needs first. You can use the 'Have a question?' form at the bottom of this page so that we can contact you to arrange a quotation or you can give us a call. In most cases, a surveyor visit is required. This is a free no-obligation visit so that we can talk to you about a bespoke system designed for your home or business.

Typically, installations of domestic Intruder Alarm or CCTV systems can be completed in 4-8 hours. For larger domestic dwellings or commercial properties, this is likely to be 2-10 days and we may allocate multiple engineers – it all depends on the size of the system.

Once a quotation has been sent to you and you are happy to proceed, we will arrange a date for installation that suits you. Typically, this is within 1-3 weeks, but we can also arrange for installations months ahead if you have a particular date in mind. It is important to note that certain times during the year, such as the Summer Holidays, are often booked further in advance. Be sure to get in touch as soon as possible to avoid disappointment.

Yes, in most cases we can expand or upgrade your system to suit the changes to your property. Maybe you have built an extension on your home, have changed the layout, or decide you wish to add additional devices or monitoring capabilities – It is all possible. Contact us to discuss the possibilities.

Owning an intruder alarm or CCTV system may help to reduce your building’s insurance. We would advise that you contact your Insurance Provider to clarify their terms and conditions.

No matter the time of day, we have engineers available to help with any issues that may arise. Our office is open Monday to Friday and an emergency engineer is available during evenings and weekends via our out-of-hours service. We also provide a 12 month parts and labour guarantee on our systems and parts.

There is no one-size-fits-all when it comes to security systems. All properties vary in size and layout. For this reason, we employee experienced Surveyors who can meet to discuss with you about the property you wish to protect.

At Lynx Fire & Security, we offer maintenance packages to make sure that your system is in good working order with routine checks. We also have an out-of-hours service for emergencies – our experienced engineers are available to give support 24/7 365 days a year.

A monitored alarm system helps to ensure the security of your home or business around the clock. By connecting your system to our Alarm Receiving Centre (ARC), any signals from the alarm system can be used to alert you, nominated keyholders or even your local Police.

Lynx Fire & Security are proud to be accredited by many regulatory, manufacturer and trade bodies, including NSI NACOSS Gold, Fire Industry Association and BAFE Fire Safety Register. We are also Trading Standards Approved with Buy with Confidence.

If you suspect someone has entered your property unlawfully or you have been a victim of theft, contact your local Police as soon as possible. You can also read our article here to find out more information about what to do when you have been burgled

For commercial premises, we install and maintain Intruder Alarm, Fire Alarm, CCTV Systems and Access Control Systems / Door Access Systems. We also offer Emergency Lighting System maintenance for commercial buildings if already attending to conduct preventative maintenance on other systems. For domestic premises, we offer installations and maintenance of Intruder Alarms and CCTV Systems. Access systems can also be installed in homes.

If your pet stands higher than the average adult human knee, or is prone to jumping onto furniture or counter-tops, it is likely they will activate your alarm in rooms that have detectors. However, alterations to your system may be possible. Speak to us today to find out more. If your alarm isn't fitted yet, our staff will talk to you beforehand about the best ways to include your pets in your bespoke system design so that they can still walk around freely. More information could be found in our article here which covers how pets are important with our alarm design.

The main types of alarm systems are wired and wireless. Wired alarm systems require cables to send signals between the control panel and detection devices. With wireless systems, a wireless frequency is used to send signals back and forth. Both have advantages and disadvantages over each other, however, it all depends on the circumstances and purpose of use. The pros and cons of wireless systems can be found here, and wired pros and cons can be found here. As an extension of this, monitored alarms are those (wired or wireless) that communicate with an ARC.

An ARC or Alarm Receiving Centre is used for Monitored systems. These systems use a device to send signals between your alarm system and the ARC. The ARC continually monitors the status of your alarm, receiving a handshake back and forth routinely. If your alarm activates, or experiences a fault, the ARC will notify designated Keyholders of the event – This is known as Keyholder Response. Police Response is also available for confirmed activations – for this, Keyholders and the local Police are informed of the event and asked to attend the property.

Not necessarily - Alarms can work with or without WiFi, however having access to WiFi can offer numerous benefits to your home security system or burglar alarms.

This depends on the security provider you choose. Some companies offer monthly packages options. At Lynx, we install systems on an outright sale basis rather than a monthly charge. We also offer yearly system maintenance, as well as monitoring and hosting options for those that wish to have signalling to an ARC or notifications to their mobile phones.

Some of the main failures of a security alarm system come from lack of system maintenance, old batteries that no longer work, cable damage, loose cables and connections or faulty sensors. Depending on the problem, it can be a simple DIY fix or it might require the attention of a professional. If in doubt, give us a call and we will do our best to advise.

If your back-up panel battery is starting to run low, your alarm system should begin by telling you on the panel or keypad (this may include a flashing light). As time goes on and the battery becomes critical, your system may start beeping to alert you or the sounder inside may activate. To avoid worrying about whether your battery needs charging, book in for an annual maintenance service.