FAQS

If you are looking for a professional and bespoke security system that is specifically tailored to your domestic or commercial property’s needs, you can check out our Areas Covered page to see if we serve you! If you are still unsure if we will travel to your location, please feel free to contact us via email [email protected] or give us a call on 0800 998 1303.

Absolutely!  We will just require some information from you regarding your requirements before our team can recommend  the right system for your property.

We offer CCTV camera installations, door access control systems, fire alarm systems and wired and wireless intruder alarms, depending on if your property is domestic or commercial. 

You can also use the 'Have a question?' form at the bottom of this page to contact us and arrange for a quotation, or alternatively you can give us a call. In most cases, a surveyor visit is required - this is a free, no-obligation visit so that we can discuss with you the best fire or security system to install on your property.

Typically, installations of domestic Intruder Alarm or CCTV systems can be completed in 4-8 hours. For larger domestic dwellings or commercial properties, this is likely to be 2-10 days and we may allocate multiple engineers – it all depends on the size of the system.

Once a quotation has been sent to you and you are happy to proceed, we will arrange a date for installation that suits you. Typically, this is within 1-3 weeks, but we can also arrange for installations months ahead if you have a particular date in mind. It is important to note that certain times during the year, such as the Summer Holidays, are often booked further in advance. Be sure to get in touch as soon as possible to avoid disappointment.

Yes, in most cases we can expand or upgrade your system to suit the changes to your property. Maybe you have built an extension on your home, have changed the layout, or decide you wish to add additional devices or monitoring capabilities – we’re able to alter your current system easily and with little disruption. 

There is no guarantee that owning a home security system will reduce the cost of your insurance policy as this is dependent on the terms and conditions of your provider. It is important to speak to your insurance provider directly for advice on how a home burglar alarm or security camera installation may affect your premium specifically.

However, that isn’t to say that home security systems don’t have an effect on insurance costs whatsoever. Dialogue surrounding home security measures suggests that the threat of intrusion to your home is dramatically reduced if a high-quality security system has been installed at your property. Pre-empting intrusion by installing home security measures can have a positive knock-on effect on your finances; a well-protected home is less likely to be targeted and the likelihood of ever having to make a home insurance claim is drastically reduced, keeping your premium low. Security companies – like Lynx Fire & Security – only aim to protect your home, your peace of mind and incidentally, your pocket.

Related: Is a home security system worth the investment?

If your home burglar alarm displays error or fault signals there could be a number of reasons – most of which are directly related to accidental damage or to a lack of servicing and maintenance. 

Our engineers are available to help with any home security system issues that may incur, no matter the time of day, across Northamptonshire and the surrounding counties. You can contact our office throughout the working week and an emergency engineer will be available on both evenings and weekends via our out-of-hours service. 

If your system is maintained with Lynx Fire & Security, we provide a 12-month parts and labour guarantee on all of our systems – so there’s no need to worry about paying an unaffordable fee!

There is no one-size-fits-all when it comes to security systems. All properties vary in size and layout. For this reason, we employ experienced Surveyors who can meet to discuss with you about the property you wish to protect.

Related: What are the most reliable house alarm systems?

At Lynx Fire & Security, we offer maintenance packages to make sure that your system is in good working order with routine checks - you can book your annual servicing appointment online or by contacting our in-office team. We also have an out-of-hours service for emergencies – our experienced engineers are available to give support 24/7, 365 days a year.

A monitored alarm system helps to ensure the security of your home or business around the clock. By connecting your system to our Alarm Receiving Centre (ARC), any signals from the alarm system can be used to alert you, nominated keyholders or even your local Police.

Lynx Fire & Security are proudly accredited by the following regulatory, manufacturing and trade bodies:

• NSI NACOSS Gold
• Fire Industry Association
• BAFE Fire Safety Register
• Trading Standards Approved with Buy with Confidence

These accreditations are evidence of the reliable, friendly service we provide to safeguard your home or business with premier security systems.

If you suspect someone has entered your property unlawfully or you have been a victim of theft, contact your local Police as soon as possible. You can also read our article here to find out more information about what to do when you have been burgled

For commercial premises, we install and maintain Intruder Alarm, Fire Alarm, CCTV Systems and Access Control Systems / Door Access Systems. We also offer Emergency Lighting System maintenance for commercial buildings if already attending to conduct preventative maintenance on other systems. For domestic premises, we offer installations and maintenance of Intruder Alarms and CCTV Systems. Access systems can also be installed in homes.

If your pet stands higher than the average adult human knee, or is prone to jumping onto furniture or counter-tops, it is likely they will activate your houses security alarm system in rooms that have detectors. However, alterations to your alarm security system may be possible. Speak to us today to find out more. If your house alarm isn't fitted yet, our staff will talk to you beforehand about the best ways to include your pets in your bespoke house alarm security system design so that they can still walk around freely. They can also discuss alterations to a system if you are moving to a property that already has an alarm. More information could be found in our article here which covers how pets are important to consider when it comes to our home security alarm design.

There are two main types of alarm system – wired and wireless.

Wired alarm systems require cables to send signals between the control panel and detection devices. Whereas Wireless Systems use a wireless frequency to send signals back and forth to one another. At Lynx Fire & Security, we offer a free visit to your property and a quotation to determine which burglar alarm system is most suitable and affordable for your property and your requirements. We also offer monitored alarm systems – both wired and wireless – that send signals to an Alarm Receiving Centre (ARC) in order to constantly safeguard and protect your property.

Contact a member of our team via our enquiry form, telephone 0800 998 1303 or email [email protected]  to discuss how best our services can suit your home security needs.

In the security industry, an ARC stands for Alarm Receiving Centre and refers to a dedicated facility that monitors the signals from systems across the UK. For this facility, a device is incorporated into your system’s design. Monitored Alarm Systems routinely signal back and forth to an ARC, reporting the status or events. A expert team of security company specialists act quickly to the signals. In the event of alarm activation, the ARC will call to communicate directly to your chosen Keyholders to notify them immediately. In monitored systems, Police Response is also available for certain, confirmed activations – in these instances, Keyholders and Police are informed by the ARC of the event and asked to attend the property together.

A stable Wi-Fi connection is not a necessary requirement for a home burglar alarm system to work effectively. However, Lynx Fire & Security do offer a variety of services that can utilize your home’s internet connection for notifications about alarm activations and events. HomeContol2.0 is an app, developed by Pyronix, that enables you to receive notifications, arm, disarm and view the status of your alarm on your mobile device. If you have any questions concerning Wi-Fi compatibility with your home security system, you can direct them towards our simple enquiry form or contact a friendly member of our team today by email [email protected] or telephone 0800 998 1303.

The payment schedule for a home security system is entirely dependent on the provider that you choose for your home burglar alarm or security camera installation.

At Lynx Fire & Security we do not operate a monthly subscription or monthly payment schedule. Instead, we install home security systems on an outright sale basis rather than a monthly charge – this way you know the service you’re receiving and the full fee for installation and equipment up front. As additional services, we also offer yearly home security system maintenance as well as monitoring and hosting options for individuals that choose to have signaling to an ARC or notifications to their mobile phones. If you would like to discuss costing for our security systems or would like some additional information on our services, please feel free to contact a member of our team via the enquiry form, by email [email protected] or by phone 0800 998 1303.

Some of the main failures of a security alarm system come from lack of system maintenance, old batteries that no longer work, cable damage, loose cables and connections or faulty sensors. Depending on the problem, it can be a simple DIY fix or it might require the attention of a professional. If in doubt, give us a call and we will do our best to advise.

If your back-up panel battery is starting to run low, your alarm system should begin by telling you on the panel or keypad (this may include a flashing light). As time goes on and the battery becomes critical, your system may start beeping to alert you or the sounder inside may activate. To avoid worrying about whether your battery needs charging, book in for an annual maintenance service.

Yes, there are many DIY security alarm systems which you could order online and install by yourself, however there are certain disadvantages with this, such as unreliability and not being placed in the most efficient spot. Here at Lynx, we have professional surveyors that will collect data about the property, and then use this data to design a bespoke security alarm system for your property. These bespoke systems will then get installed by our professional engineers, who will ensure that the alarm system is fully functional and operational, while covering all the most important areas of your property.

The cost of having a security system designed and installed can vary depending on what security system your property requires; if it needs to be wired or wireless, the placements of the detection devices, if alarm notifications are required and many other factors. If you would like to discuss a security alarm installation in more detail with us, please do not hesitate to give us a call on 0800 998 1303.

The most straightforward answer to this question is that it really depends on the individual needs of your property. For example, for a commercial business, the most reliable security system may be CCTV cameras as they offer 24/7 monitoring, or perhaps a door access control security system, whereas for a domestic property, an intruder alarm system may be the most reliable system. It depends on what areas must be secured the most, and which areas would require visibility over motion detection.

If we did not install your home security system but you would like to choose Lynx Fire & Security as your routine annual maintenance provider, we can undertake an initial domestic takeover service to conduct a full check and service of your current alarm. When possible, this can include a rebrand of the existing external bell box and decoy, as well as 12 months access to our out-of-hours service with a reduced call-out rate.

If you would like to receive full details on Lynx Fire & Security’s Takeover Service, you can contact a member of our team today via email at [email protected] or by telephone 0800 998 1303.

CCTV camera systems are an effective way of protecting your property from criminal activity – ranging from vandalism to theft. A CCTV camera acts as a visual deterrent and signifier of a safe, secure property which in turn works to prevent potential criminal activity. At Lynx Fire & Security, we install CCTV camera systems that aim to actively capture valuable footage that can be accessed remotely, allowing you to receive notifications if motion is detected or send signals to an Alarm Receiving Centre – ensuring the correct measures can be taken at the correct time.

If you’re looking for a way to understand more about the advantages and uses of cameras in a commercial setting, take a look at our blog for valuable discourse on the role of CCTV camera systems.